The comparison of corporate travel managers and business traveler requests reveals that both parties agree that the travel experience may be better, and that travel management firms can develop a number of themes.
In a study conducted by the Global Business Travel Association and based on the results of both sides’ survey, travel managers are among the priorities of bringing passenger experience to a better position within the next five years; Business travelers have expressed that they are the most important concerns of making their journeys more convenient.
Although travel managers are confronted by the fact that meeting passengers at the same point is keeping the cost control ahead for the company’s interests, most companies have been successful in making profit from travel programs today. As a result, corporate travel management continues to evolve and change. Firms can focus on how their passengers can be happier.
According to the survey, travel managers are still concerned about cost control. Most of the respondents said they wanted to help outsourced travel companies to save more money.
Travel managers, even if they have all the data, need specialist help to handle this data to show that they are making money for their companies. Outsourcing travel companies are looking for support at this point.
Passengers traveling on business have touched on the point about travel experiences in general. The most demand was about making travel experience more convenient with respect to flight time, hotel location and number of transfers. In addition, passengers have expressed the desire to make changes to the plan easier in less time and to improve the booking process.
Travel companies play an important role in the business travel chain. This study was conducted to evaluate travel companies in terms of both institutional travel managers and business travelers and to elucidate in which areas they could develop.
The work published last year is the first work of the Global Business Travel Association in this sense